Privacy Policy
Privacy Policy
Last Updated: June 12, 2024
Effective Date: June 12, 2024
Sonoma Coast Villa and any entities affiliated with Sonoma Coast Villa (“Sonoma Coast Villa”, “we”, “us” and “our”) takes the issue of safeguarding your privacy seriously. Our Privacy Policy describes what information we collect from hotel guests as well as visitors to the Sonoma Coast Villa website, and the way in which Sonoma Coast Villa uses this information to better serve your needs. This Privacy Notice has been adopted by all of the distinct legal entities that manage and operate Sonoma Coast Villa branded hotels. Those entities include Sonoma Coast Villa and its direct and indirect subsidiaries and affiliates, and all of the separate and distinct legal entities that manage Sonoma Coast Villa managed hotels worldwide. References to “we”, “us”, “our” and “Sonoma Coast Villa” throughout this Privacy Notice, depending on the context, refer collectively to those separate and distinct legal entities.
What is Personal Information?
Personal information is any information about you as an identifiable individual. The personal information that we process includes:
• Basic information – such as name, age, gender, passport information and publicly available photograph;
• Contact information – such as your home address, zip/postal code, email address and phone number;
• Financial information – such as your credit card details, itemized spending and transaction history;
• Health information where disclosed and relevant to the provision of services;
• Preferences – such as special requests, service issues and other preferences for your stay;
• Technical information – such as information about the device you use to interact with us (including the unique device identifier, hardware model, operating system and version, and mobile network information, in the case of our mobile App); and
• Correspondence – when you contact us, such as to send an enquiry or make a request, any correspondence or application may be kept and added to your personal information.
How do we use your personal information?
We use your personal information for the following purposes:
• to enable you to use our website and any mobile App;
• to help us identify you and any accounts you hold with us;
• to provide superior customer service to you;
• to assist us in making your reservation and providing the services you request at any of our properties;
• to process transactions through our website (including taking payment for purchases you may make through our website) and to assist in any inquiries about your transaction; • for billing purposes in relation to your stay with us;
• to confirm prior transactions and reconcile statements or invoices;
• to contact you in relation to matters that arise from your stay with us;
• to send you newsletters regarding our properties and to advise you of promotions or to
inform you of offers or other information that may be of interest to you (if, where required, you separately provide your consent for us to do so);
• to conduct surveys or focus groups to receive your views of our properties and service delivery (if, where required, you separately provide your consent to this);
• to respond to a specific enquiry from you about our hotels and deal with any other
enquiries, correspondence, concerns or complaints you have raised;
• for you to participate in one of our on-line promotions;
• to analyze customer trends and insights; and
• to operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes and troubleshooting to help us improve our services.
Occasionally we will combine information from a number of guests to better understand trends and your expectations. When this occurs, all identifiers are removed and the aggregate, anonymized information cannot be linked to any specific individual.
On what basis do we use your personal information?
We use your personal information on the following basis:
• to comply with legal and regulatory obligations, including financial reporting requirements imposed by government regulators and our auditors;
• to enter into agreements with you, and to perform our agreement to provide services to you when you stay with us;
• for legitimate business purposes – using your personal information helps us to operate and improve our business and minimize any disruption to the services that we may offer to you. It also allows us to make our communications with you more relevant and personalized to you, and to make your experience of our services more efficient and effective;
• because you have given your consent – at times we may ask for your consent to allow us to use your personal information for one or more purposes. See the Your Rights section for more information about the rights that you have if we process your information on the basis of your consent; or
• for the establishment, exercise or defense of legal claims or proceedings.
How is personal information collected?
We collect your personal information while monitoring our technology tools and services, including comment cards and email communications sent to and from Sonoma Coast Villa. Otherwise, we gather information when you provide it to us, or interact with us directly, for example: • when you create a profile or sign in to access an existing profile on our website or App;
• when you make a purchase through our website;
• when you make a reservation online, by calling one of our Reservation Offices or by contacting a particular hotel directly; and
• during your stay at a hotel, including information provided during check-in.
We also receive information about you from other sources, such as our business partners and publicly available sources. We combine information that we have about you from various sources, including the information that you have provided to us.
We may also collect information from you through the use of cookies, when you visit our website. For more information about our use of cookies, please see our Cookie Notice plantesting.website/sonoma-villa/cookie-policy/. Finally, we may collect your photograph from publically available sources so that we can recognize you in order to provide you with superior customer service.
How do we protect personal information?
We use a variety of security measures and technologies to help protect your personal information from unauthorized access, use, disclosure, alteration or destruction, consistent with applicable data protection and privacy laws including “cloud servers” owned by Google, Amazon Web Services and other property management and booking systems. Any payment transactions will be encrypted using SSL technology; all payment information is stored with our payment processor and is never stored on our servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Products, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and suggest that your change your password frequently. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to the Products; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
What information is not secure?
We endeavor to protect the privacy of your account and other personal information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information. Also, while we endeavor to put adequate contractual protections in place, we cannot guarantee the security of any personal information in databases hosted by third parties.
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e- mail (for example, from the “Contact Us” section of our website). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.
Finally, to be prudent, please be sure to always close your browsers when you are done using a form or the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, especially when using a public computer.
What personal information may be provided to third parties?
We may share certain of your personal information with:
• other Sonoma Coast Villa, and managed properties;
• agents, contractors or social media and advertising platforms or third party service
providers of Sonoma Coast Villa who provide services to Sonoma Coast Villa to better serve your needs as a guest;
• escrow agents, third party lenders and loan-servicing agents;
• a prospective buyer or investor in the event that we sell any business or assets;
• analytics and search engine providers that assist Sonoma Coast Villa in the improvement and optimization of the website and our mobile App;
• our professional advisors and auditors; and
• local or foreign regulators, governments, courts, law enforcement and national security authorities.
You may advise the hotel if you do not want personal preferences shared.
Where a third party is engaged by Sonoma Coast Villa to provide services on our behalf, Sonoma Coast Villa ensures these parties protect your Personal Information in a manner consistent with the principles articulated in this Privacy Notice.
In the case of third party residential property developers, the particular developer’s website can be consulted for the developer’s policy on the collection, storage and use of your personal information.
If you have chosen to join a subscription list, please note that they are only used for internal purposes and we do not sell or rent our subscription lists to anyone.
If Sonoma Coast Villa suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.
Transfers of your personal information outside your home country Your personal information may be processed by Sonoma Coast Villa and its trusted third party suppliers anywhere in the world, including in countries where data privacy laws may not be equivalent to, or as protective as, the laws in your home country.
In particular, your personal information will be stored in your guest profile in our Central Reservation System located in USA and is available to all properties owned by Sonoma Coast Villa.
We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your home country. These measures include data transfer agreements implementing standard data protection clauses. You can find out more about data transfer agreements here.
Your rights
Accessing your personal information
We understand that you may like to know what personal information we hold about you. We are happy to assist you with your request. To protect your personal information, however, we require that you prove your identity to us at the time your request is made.
When you make a request in person, we will require you to produce some form of photo identification such as a passport or a driver’s license and you will be asked to sign a request form.
Where you make a request by other means, we request you contact us in writing via email, fax or letter including a copy of a government issued identification and signature. We require home and business addresses and phone numbers so we can check them with our files and satisfy ourselves as to your identity.
The above information is required to create an audit trail of how the request has been handled.
Sonoma Coast Villa reserves the right to decline access to your personal information under certain circumstances as permitted by law. If your personal information is not disclosed to you, you will be provided with the reasons for this non-disclosure.
Other rights
You may also be entitled to:
• request the correction and/or deletion of your personal information;
• request the restriction of the processing of your personal information, or object to that processing;
• opt out from processing of your personal information for direct marketing purposes;
• withdraw your consent to the processing of your personal information (where Sonoma Coast Villa is processing your personal information based on your consent); and
• request the receipt or transmission to another organisation, in machine-readable form, of the personal information you have provided to Sonoma Coast Villa.
Where you are given the option to share personal information with Sonoma Coast Villa, you can always choose not to do so.
If you do not wish to receive marketing information from Sonoma Coast Villa, you may indicate your wishes on your registration card when you stay with us or send an e-mail to: oceanicmarketing@oceanicenterprises.com. You will always have the ability to accept or decline any form of communication from Sonoma Coast Villa. You may unsubscribe from electronic marketing communications at any time by selecting the “unsubscribe” link included in such communications.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
This could mean that we are unable to perform the actions necessary to achieve the purposes of processing described above (see ‘How do we use your personal information?’) or that you are unable to make use of the services offered by us.
After you have chosen to withdraw your consent Sonoma Coast Villa may be able to continue to process your personal information to the extent required or otherwise permitted by law. If at any time you wish to exercise any of these rights, you can do so by:
For hotel guests, contacting our Corporate Office:
via e-mail at info@oceanicenterprises.com
via fax at (619) 780-0973
via letter – 3656 Ruffin Road, Suite A, San Diego, California, 92123
Attention: Tracy Ly
3656 Ruffin Road, Suite A, San Diego, California, 92123
How long is my Personal Information retained?
Your personal information will be stored for the period of time required by law in the jurisdiction of any hotel holding the information. This may involve retaining information following your stay. We will delete your personal information once it is no longer required for any of the purposes described above.
We will also keep your personal information where we need to do so in connection with a legal action or an investigation involving Sonoma Coast Villa. Any financial information Sonoma Coast Villa retains will be protected under the terms of this Privacy Notice.
What laws apply to this notice?
By choosing to use our hotels and services, website, mobile applications or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of the United States and the State of California, and the adjudication of any disputes arising in connection with Sonoma Coast Villa, the website or mobile applications will be in accordance with the Terms.
Contact Us
If you have any questions or concerns regarding this Privacy Notice, please contact our Data Protection Officer by writing to the following address:
Data Protection Officer
Sonoma Coast Villa
16702 Shoreline Highway Bodega, CA 94922
E-mail: reservations@sonomavilla.com